All floors will scratch and Emperior Floors products are no exception, however, as it can be re-sanded, extreme damage can easily be repaired.
If refinishing or sanding is desired, it should only be finished by a professional installer. Refinishing depends on the thickness of the veneer, for example, if your floor has a 4mm layer of veneer, you can typically sand it 2-3 times.
There are a range of products available to cover minor scratches such as orange oil or bees wax . Surface scratches can be polished or if deep can be sanded or the boards can be replaced.